You work directly with the person doing the work.
Every appointment is handled by the owner. The person who answers your first message is the person who diagnoses the problem, does the work, and explains what changed — there is no ticket queue and no rotating technician.
One point of contact
You are never handed off. The same person handles scheduling, the visit, and any follow-up.
Scheduled appointments
Evening and weekend appointments, booked in advance for a time that actually works for you.
Plain explanations
You get a clear account of what was wrong and what was done — in language that makes sense.
Focused local service
Serving Brunswick County and the Myrtle Beach area, so appointments stay close and dependable.
Hands-on across the technology stack.
Real-world field and support experience — including work as a regional technician with CompuCom — backed by industry certifications.
Hands-On Experience
Field and desktop support across a wide range of hardware, software, and environments.
Networking
Wired and wireless networks, routers, firewalls, switches, and small-office design.
Computer Support
Setup, upgrades, troubleshooting, and repair for desktops, laptops, and devices.
Security
Practical configuration and safeguards for networks, devices, and accounts.
Infrastructure
Cabling coordination, network hardware, NAS, and small-office deployments.
Troubleshooting
Methodical diagnosis of slow, unreliable, or misbehaving technology — and clear fixes.
Security work accepted into the Linux mainline.
Four accepted mainline fixes carry public credit: 2 authored and signed off by Charles, and 2 KSMBD fixes that credit him as reporter. Authorship and reporting credit are different contributions, and are recorded separately.
sctp: validate Adaptation Indication parameter length
A header-only Adaptation Layer Indication parameter passed generic validation, after which the kernel read a 32-bit value beyond the declared parameter and could return receive-buffer tail bytes to the peer in the state cookie.
Six verified stable-tree backports
74b21f52c5c5 ↗sctp: validate chunk length in the inqueue parser
The inqueue parser accepted chunks whose declared length was shorter than the four-byte chunk header. The fix rejects them at the parser boundary before further processing.
Acked-by Xin Long · applied by Jakub Kicinski
6cfc1b90cb86 ↗ksmbd: preserve VFS inherited POSIX ACL mask
Prevents SMB object creation from widening effective permissions after VFS ACL inheritance.
Selected for AUTOSEL 6.18–6.6 — queued, not yet backported
e148e567a925 ↗ksmbd: enforce signing required by the session
Rejects unsigned plaintext requests when the SMB session requires signing.
Reviewed and tested by ChenXiaoSong · signed into the SMB tree
2bebf2470af1 ↗Building the tooling behind the research.
Charles also develops SecHive.ai, an operator-driven security research workbench focused on scoped testing, reproducible validation, evidence retention, remediation analysis, and human review.
Explore SecHive.ai ↗Fix the problem, then explain it.
The same habits that make security research work — reproduce it, verify the fix, write it down clearly — are the ones that make a service call go well.
Diagnose before replacing
Finding the actual cause usually costs less than swapping hardware and hoping.
No jargon, no upsell
Straight answers about what you need — and about what you do not.
Leave it documented
Network names, passwords, and what changed — written down so you are not dependent on memory.